I stopped in to check out the casino since it was along my route back from a meeting, and I do like a good game of craps. their ticket or play it out in the machines. My 2 cents is that they were hoping everyone would get so frustrated waiting in line that they would either leave w. Clearly, this place does not care about customer service and customer experience. Just another snowflake with an overly inflated ego. I kept trying to suggest until he got the machines filled to open the VIP lines to everyone (you know, take care of the customers who were obviously becoming impatient) but instead of being diplomatic and tactful, he just threatened me with security and finally walked away. I went to the VIP lines and was rudely told to go back to 'my' line by both the cashier and the manager (this is the guy who claimed to be the Fin. Someone claiming to be the Finance Director was not competent enough to keep the ticket redemption machines full of cash thus leading to a line at the cashier station full of 100 or more people. Yall be safe and take care.Ībsolutely the worst customer service I have ever experienced. That's $90.00 dollars per minute! I felt like I needed to let people know so you won't fall for their bear trap. I can't think of any entertainment in this world that's worth $1,800 dollars for 20 minutes. I myself is high limit slot player and Charlestown is not worth your time and money. Told her she could of went to MGM National Harbor which is less than 10 minutes away from where she lives and save some time, risk of driving long distance, and gas. Where I come from.she got robbed, scammed, and ripped off etc. Wow, took her total of 3 hours of driving and less than 20 minutes there her money was gone. She told me within 20 minutes, $1,800 dollars were all gone! Machine didn't give her anything in return and the most she got was 2 cherries worth $40 dollars. Tell me what entertainment is worth $1,800 dollars and only lasted 20 minutes? ZERO!!! My sister from Alexandria drove 1 hr and half one way there to Charlestown, West Virginia to play $10 dollar high limit slot machine on Dec.

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